In 2025, Box.com continues to be a leading cloud content management platform, offering secure file storage, collaboration tools, and AI-powered workflows. Whether you’re a small business owner, an enterprise IT manager, or a remote team member, Box provides a scalable solution to manage your digital content. This review delves into Box’s features, pricing plans, and user feedback to help you determine if it’s the right fit for your needs.
🔧 Key Features of Box
1. AI-Powered Content Management
Box leverages AI to enhance document workflows, offering features like:
- Box AI Q&A: Extract insights from single or multiple documents and images.
- Content Generation: Utilize AI to draft content based on your files.
- Box Hubs: Create intelligent content portals for streamlined access.
2. Seamless Integrations
Box integrates with over 1,500 applications, including:
- Microsoft Office and Copilot
- Google Workspace
- Salesforce
- Slack
- Zoom
- Zoom IQ
These integrations facilitate smooth collaboration across various platforms.
3. Robust Security and Compliance
Box ensures data protection with:
- SOC 1, SOC 2, SOC 3 compliance
- HIPAA and FedRAMP certifications
- Box Shield: Intelligent threat detection and data leak prevention
- Box Governance: Long-term data retention and compliance management
4. Enhanced Collaboration Tools
Features designed for team collaboration include:
- Box Notes: Real-time document editing
- Box Sign: E-signature capabilities
- Whiteboarding: Visual brainstorming sessions
- External Collaboration: Secure sharing with users outside your organization
5. User Engagement Insights
The User Engagement Report provides administrators with detailed metrics on:
- Content storage
- User activity
- Collaboration patterns
This feature aids in monitoring and optimizing platform usage support.box.com.
💰 Pricing Plans (2025)
Box offers several pricing tiers to cater to different organizational needs:
| Plan | Price (per user/month) | Key Features |
|---|---|---|
| Business | $15 (billed annually) | Unlimited storage, 5GB file upload limit, Box Sign |
| Business Plus | $25 (billed annually) | 15GB file upload limit, advanced security features |
| Enterprise | $35 (billed annually) | 50GB file upload limit, HIPAA/FedRAMP compliance |
| Enterprise Plus | $50 (billed annually) | 150GB file upload limit, Box Shield, advanced workflows |
| Enterprise Advanced | Custom pricing | 500GB file upload limit, AI-powered workflows, custom dashboards |
Note: All plans require a minimum of 3 users Box.
🧠User Feedback
Positive Aspects
Users appreciate Box for its:
- Ease of use: Intuitive interface and seamless integration with existing tools.
- Security: Robust compliance and data protection measures.
- Collaboration: Effective tools for team collaboration and document management.
Areas for Improvement
Some users have reported:
- Performance issues: Slower upload speeds, especially with large media files.
- Customer support: Limited responsiveness, particularly regarding billing and account management Capterra.
✅ Final Verdict
Box.com remains a powerful choice for organizations seeking secure, AI-enhanced content management and collaboration tools. Its extensive integrations, robust security features, and scalable plans make it suitable for businesses of all sizes. However, potential users should consider the reported performance issues and customer support challenges when evaluating Box as their cloud content management solution.
If you’re interested in exploring Box further, take advantage of their 14-day free trial to assess its suitability for your organization’s needs.
